The Way Covert Filming Uncovered a £28m Holiday Ownership Scheme

Authorities have called it as among the biggest frauds of its kind in the United Kingdom.

Altogether 14 people have been sentenced for their involvement in a multi-million pound conspiracy to defraud in excess of 3,500 holiday ownership investors.

The targets were keen to exit decades-old timeshare contracts and tried to find support.

The majority were in the age range of 60 and 80. Over 500 of them parted with more than £10,000, and one paid more than £80,000.

Those targeted were subjected to aggressive presentations lasting up to six hours. They were left out of pocket, possessing valueless fake "points" and remained trapped in expensive vacation property deals they often use.

The Business Central to the Scam

The company at the core of the scheme was the timeshare resale company. They took clients' cash to finance the proprietors' opulent standard of living of exclusive education, millionaire mansions and exclusive air travel.

The individual at the head of the company, the company director, was handed a seven-and-half year jail time in January for conspiracy to defraud.

On Friday, his spouse one of the co-defendants was one of the final three to learn their fate.

She received a two-year suspended prison term at the London court after pleading guilty to illegal fund handling.

The outcome represents a long time coming and represents a significant success for the individuals who testified, the police and the Crown.

The Way the Probe Was Initiated

The initial awareness of SMT emerged during the that particular year. I was working in the investigations unit of a media outlet, creating documentary features.

A friend noted that his parent had taken over the use of a holiday property in the Spanish coast and, after long-term use, had commenced searching to get out of the deal.

It's worth mentioning how widespread timeshares had evolved with British holidaymakers in the eighties and nineties.

Vacation properties allowed individuals to use the equivalent unit every year, or swap their vacation periods with fellow investors who had units in other resorts. About 600,000 sun-lovers seized that chance.

The early surge was accompanied by a many reports about unscrupulous sellers mis-selling units. They appeared frequently on investigative TV programmes.

The typical vacation property deal tied investors in for long periods.

In that period, those investors who had enjoyed their regular accommodation in the sunshine for 20 or 30 years were getting older, and a large proportion were hoping to end their association to their vacation investments.

A number had reduced ability to travel and found it difficult to access their units. Others just believed they'd achieved their goals from them. And others had deceased, in frequent situations leaving their heirs to take over the agreements - along with their yearly fees and upkeep costs.

The Investigation Progresses

And that's where the friend's mum had been placed. She browsed the internet for options and came across SMT, a business whose online presence assured to release her from her agreement.

But, having made a payment and scheduled a consultation with them, her family became suspicious.

Additional investigation revealed many victims saying they had paid money and achieved no result in return. In fact, they had been left out of pocket. Substantial amounts.

Our team started looking into what was happening. It was rapidly apparent that there were dubious individuals operating in the holiday ownership market.

An attorney had hundreds of individual complaints aiming to litigate against the company.

Reporters contacted people who had engaged the company and they all told the same story. They believed the firm would buy their property away from them but when they attended a meeting (for which they made an advance payment) they were advised there was no re-sale value.

Rather, they were persuaded - indeed pressured - to spend more money purchasing "the firm's incentive scheme", associated with the business's umbrella group, Monster Travel.

What exactly these were was not exactly clear. They appeared to be a kind of currency, offering discount travel and benefits and retail offers.

And they were reportedly "transferable with fellow investors, some time down the line.

Investing money up front now would lead to an long-term benefit that would offset the company's charges and allow the timeshare holder in profit, liberated eventually from their burdensome deal.

An unbelievable offer? Indeed, it was.

A 'Bait-and-Switch Scheme'

Assuming these reports were accurate, this was a massive scam.

This is known as a "bait-and-switch."

Someone - in this case the company - "attracts the consumer by advertising a particular product but then to claim it is unavailable, pushing the customer to another, inferior offering.

That's illegal. Possessing all the accounts we had collected, we made the case to covertly record one of the organization's sessions.

This takes time, effort, and clear arguments for why this is the exclusive approach to collect the information needed to confirm deceptive practices.

Armed with that permission, our small team organized a meeting with one of the firm's agents in the location.

Pretending to be a potential client wanting to help his mother out of her timeshare contract|holiday ownership agreement

Olivia Taylor
Olivia Taylor

A certified running coach and marathon enthusiast who shares practical tips and personal experiences to help runners achieve their goals.